This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Industry standards

Management issues and responsibilities including own level of responsibility

Occupational health and safety requirements in the workplace

Quality systems applicable to the mortuary environment

Regulations and standards relevant to mortuary practice including

Therapeutic Goods Act

Good Manufacturing Practice

Relevant legislation including

Coronial Act

Cremation Act

Births Deaths and Marriages Act

Transplantation and Anatomy ActHuman Tissues Act

Team development issues

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Apply standard and additional precautions

Apply team development skills

Communicate information about regulations and standards to others in the work area This requires demonstration of twoway communicate including active listening and constructive response to feedback

Comply with policies and procedures including OHS infection control etc

Demonstrate communication skills in a onetoone and group setting

Demonstrate documentation skills

Demonstrate management skills

Effectively communicate with medical officer and other health professionals

Explain mortuary guidelines and legislation

Explain relevant products and services

Follow infection control and OHS policy and procedures

Identify relevant regulations and standards

Model personal conduct and work activities to meet requirements mortuary standards and regulations

Provide access to relevant documentation

Provide leadership coaching andor mentorship

Seek out and implement new industry findings and practices

Use oral communication skills and language competence required to fulfil job roles in a safe manner and as specified by the organisation including skills in

asking questions

providing clear information

listening to and understanding workplace instructions

clarifying workplace instructions when necessary

Use problem solving skills required including ability to use available resources

Use reading and writing skills required to fulfil job roles including the ability to write policies and procedures

Use relevant technology

Use time management strategies to set priorities

Work cooperatively in a team environment and unsupervised

Work in accordance with relevant regulations and standards

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Observation of workplace performance is essential for assessment of this unit

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Context of and specific resources for assessment

Relevant organisation policy guidelines procedures and protocols

Relevant legislative requirements

Method of assessment

Observation in the work place if possible

Written assignmentsprojects or questioning should be used to assess knowledge

Case study and scenario as a basis for discussion of issues and strategies to contribute to best practice

Skills involving direct client care are assessed initially in a simulated setting laboratory If successful a second assessment is conducted during workplace application under direct supervision

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Relevant regulations, standards and legislation includes:

Regular basis means

Reporting may mean:

Medical officer/health professionals include:

Policies and procedures includes:

Opportunities for formal and informal development of skills and knowledge may include: